The Master

Chris Hearnden

Chris Hearnden is a highly respected figure within the London licensed taxi trade, with a career
spanning more than five decades. His professional journey began in engineering, initially
completing two years of training as a GPO Telephone Engineer before undertaking a further
three years’ training as a Motor Engineer. This strong technical foundation proved invaluable
throughout a distinguished career in the motor and taxi industries.
Chris joined the London black taxi trade in 1961 with the London General Cab Company.
Through dedication, technical expertise and sound management, he progressed steadily
through the workshop before moving into the Parts Department. There he held a succession of
increasingly senior positions, including Parts Manager, Warranty Manager and Buyer, gaining
extensive experience in vehicle engineering, procurement, warranty administration and
operational management.
In 1976, Chris joined Mann and Overton as WarrantyController. Over the next thirteen years he
advanced through a number of management positions, ultimately becoming Service Manager.
He remained with the company until 1989, when a corporate takeover and subsequent changes
in senior management prompted him to seek new opportunities.
Chris then managed a taxi parts operation for a major fleet organisation before returning to
workshop management within the licensed taxi trade. His reputation for leadership and
operational excellence led to him being headhunted to oversee two workshops servicing a fleet
of more than 200 vehicles. During this period he was promoted to Fleet Director, with
responsibility for the efficient operation and maintenance of a substantial taxi fleet. Following
further changes in the company’s Board and strategic direction, Chris returned to the business
from which he had previously been recruited, initially serving as General Manager before being
appointed Managing Director.
In 1999, Chris successfully completed a management buyout of the company, becoming its
owner. Under his leadership the business continued to grow, operating a fleet of up to 100
licensed London black taxis. He remained at the helm until 2016, when he sold the taxi fleet,
bringing to a close an exceptional career as one of the industry’s most experienced operators.
Alongside his management career, Chris qualified in 1972 for the London Suburban Taxi
Licence, commonly known as the Yellow Badge, further demonstrating his comprehensive
knowledge of the licensed taxi trade.
Retirement has enabled Chris to devote more time to voluntary service. He has become actively
involved in driving for military veterans and supporting children’s charitable outings, including
the renowned Magical Taxi Tour, helping to create memorable experiences for children facing
serious illness and their families.

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